Your smart SupportHub

It’s important to us that our users are supported, and so across our full suite of tools, users can rest assured that SiteSmart’s support team are always there to help.

Whether through your dedicated account manager, to regular webinars on latest software updates; you have many options to help you work with the tool as efficiently and effectively as possible.

Find out more about your support options below

SiteSmart helplines

Open Mon – Fri, 8:30am – 5:30pm

YellowJacket & Process Improvement Tool
SMARTWaste

Frequently asked questions

Have a burning question? Check out our frequently asked questions around SiteSmart tools to see if your question has already been answered, and if not – try our other support options.

Product guides and manuals

To help you become familiar with SiteSmart tools, when logged in you will have access to a variety of guides, taking you through the tools, step by step.

Phone and email helpline

Open Mon – Fri 8:30am – 5:30pm, our team are ready to help solve issues and provide guidance. Contact us today if you have any technical questions.

Account management

From the day you sign up to one our our tools, your account manager will be there to make sure that you and your company are getting on well with these on an ongoing basis.

Training options

A variety of options are available to help you and your teams get to grips with SiteSmart tools.

From bespoke courses at your premises, to short webinars your teams can join live or listen to later at their desks, our training team can help.

Find out more about training.

SiteSmart annual conference

A great opportunity to share your experiences with these tools with others in industry, a chance to win an award and the opportunity to be the first to learn about upcoming developments to our tools, the annual SiteSmart conference and awards event as a ‘must’ to attend.

To find out more about the upcoming 2016 conference in November, contact the team today.

Your support team

Although all members of the SiteSmart team are dedicated to supporting and helping you, these individuals are your more day to day contacts, there when you need them

Stuart Blofeld photo

Stuart Blofeld

Senior Technical Trainer

Stuart Blofeld photo

Stuart Blofeld

Senior Technical Trainer

Stuart oversees the development and delivery of SmartWaste and YellowJacket training to our clients and their workforces. As the Senior Trainer for SiteSmart tools, Stuart supports over 800 clients in the use of their site monitoring and reporting tools, providing

Anthony Ward photo

Anthony Ward

Account Manager, YellowJacket

Anthony Ward photo

Anthony Ward

Account Manager, YellowJacket

Anthony develops relationships with YellowJacket clients aiding them in addressing challenges regarding their performance in health, safety, environmental and quality areas through the tool. By looking at each client’s strategic goals, operational set-ups and challenges Anthony uses his extensive knowledge and

Silky Yu

Silky Yu

Technical and Operational Support, SmartWaste

Silky Yu

Silky Yu

Technical and Operational Support, SmartWaste

Silky is our SmartWaste Technical and Operational Support. She has extensive and unique product knowledge following nearly 10 years experience operating our Smartwaste database system. This experience, alongside her close working with the rest of our SiteSmart team, enables her to provide effective

James Farrell photo

James Farrell

Commercial Manager, SmartWaste

James Farrell photo

James Farrell

Commercial Manager, SmartWaste

As Commercial Manager, leading the business-related activities for SmartWaste, James’ primary role is to recognise and understand the needs of clients. In doing so he is able to help clients implement SmartWaste software solutions to best improve on their environmental

Stuart Pattinson photo

Stuart Pattinson

Operational Support, YellowJacket

Stuart Pattinson photo

Stuart Pattinson

Operational Support, YellowJacket

In his role of Operational Support for SiteSmart and YellowJacket, Stuart provides our clients with solutions to all their technical and membership queries and enquiries By working closely with our training and account management team, Stuart applies his wide product